FAQ

What currency are your prices listed in?

All prices are listed in CAD.

What payment methods do you accept?

We accept all major credit cards (Visa, AMEX, Mastercard) and Shop Pay, PayPal, Google Pay. 

How do I find out my size?

To best gauge your appropriate size, please refer to the sizing chart for the particular item you’re interested in. This can be found directly on the product page.

Where do you ship?

All orders are shipped worldwide from Toronto, Canada. 

Can I combine two orders into one shipment?

We cannot combine orders. Once orders are placed, they begin processing immediately. 

How do I track my order?

Please use the tracking info provided in your shipping confirmation email. 

When will my order ship?

Orders can take up to 5 business days from the purchase date to be shipped.  

My Tracking Information states that my order was delivered but I have not received it. What does this mean?

Please email 13thfloormembers@gmail.com and we’ll do our best to resolve this as quickly as possible. 

Who can I contact if I have more questions?

Please contact 13thfloormembers@gmail.com for any further questions or information.